Privacy Policy – 92 pk | How We Protect Your Data in Pakistan

This Privacy Policy explains how 92 pk — the online casino and sports betting platform operated at 92pk.best — collects, uses, stores and protects the personal data of players and visitors. When this policy says "92 pk", "we", "us" or "our", it refers to the operator of the 92 pk platform.

This policy applies to all personal data collected through the 92 pk website, including data collected when you register an account, make a deposit or withdrawal, play games, contact customer support, participate in promotions, or simply browse the platform without an account.

By using 92 pk you confirm that you have read this Privacy Policy and consent to the data practices described in it. If you do not agree with how we handle personal data, you should not use the platform. If you have concerns about specific data practices, please contact our support team before registering.

92 pk collects different categories of personal data depending on how you interact with the platform. The table below summarises the main categories and specific data points collected.

92 pk collects personal data through several channels. Understanding these channels helps you know exactly when and how your information enters our systems.

• Direct collection: Data you actively provide when you register an account, complete identity verification, submit a deposit or withdrawal request, fill out a contact form, or engage in live chat with our support team.
• Automated technical collection: Data collected automatically when your device connects to the 92 pk platform, including your IP address, device identifiers, browser information, session data and navigation patterns. This happens through standard web server logs and analytics tools.
• Cookies and similar technologies: Data collected via cookies placed on your device when you visit 92pk.best. The types of cookies we use and how to manage them are explained in detail in Section 9 of this policy.
• Third-party verification providers: When you complete identity verification (KYC), 92 pk may use third-party identity verification services to cross-check the documents you provide. These services confirm the authenticity of your identity documents and return a verified or unverified status — they do not share your full document data with 92 pk beyond what you have already submitted.
• Payment processors: When you make a deposit or withdrawal, transaction confirmation data is received from Easypaisa, JazzCash, NayaPay, SadaPay or relevant banking partners. This data confirms the success or failure of a transaction and the amount involved.

92 pk uses your personal data for specific, legitimate purposes only. We do not use your data in ways that go beyond what is necessary to operate the platform and fulfil our obligations to you.

• Account creation and management: Setting up your account, verifying your identity, maintaining your profile and keeping your account secure.
• Processing transactions: Handling your deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card payment, crediting winnings and deducting bets.
• Providing gaming and betting services: Making the live casino, sports betting, and all other 92 pk games available to you; recording bet and game outcomes; awarding bonuses and promotions.
• Identity verification (KYC): Confirming that you are who you say you are, that you are at least 18 years of age, and that your payment methods belong to you. This is a legal and operational requirement for all online gaming platforms.
• Fraud prevention and security: Detecting and preventing fraud, money laundering, duplicate accounts, bonus abuse and other prohibited activities. Your IP address, device data and behavioural patterns contribute to these detection systems.
• Customer support: Responding to your queries, resolving complaints and providing assistance with account or technical issues.
• Responsible gaming: Monitoring for patterns that may indicate problematic gambling behaviour and triggering intervention measures or support resources where appropriate.
• Legal compliance: Fulfilling our obligations under applicable anti-money laundering regulations, including retaining transaction records for the required periods.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how Pakistani players use the platform and to improve the user experience.
• Marketing communications: Sending promotional emails, SMS or in-platform notifications about bonuses, new games or events — only to players who have opted in to receive them.

Every time 92 pk uses your personal data, there is a legal justification for doing so. The main legal bases 92 pk relies on are as follows:

• Contract performance: Processing necessary to deliver the gaming and betting services you have signed up for, process your transactions and manage your account.
• Legal obligation: Processing required by law, including identity verification, anti-money laundering checks, record-keeping for regulatory purposes and cooperation with lawful requests from public authorities.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring and platform analytics, where these do not override your own rights and interests.
• Consent: Processing for marketing communications. You can withdraw your consent at any time (see Section 12).

92 pk does not sell your personal data. We share it only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, banking partners and card payment processors receive the transaction data necessary to process your deposits and withdrawals. These providers are contractually obligated to handle your data securely and to use it only for payment processing.
• Identity verification providers: Third-party KYC services that check the validity of your identity documents. These providers are bound by confidentiality obligations and do not retain your data beyond the verification process.
• Game content providers: The studios and software providers behind specific games may receive anonymised session data for the purpose of game performance monitoring. They do not receive your name, contact details or financial information.
• IT infrastructure providers: Cloud hosting and server providers that store platform data on behalf of 92 pk. These providers operate under strict data processing agreements and may not use your data for their own purposes.
• Legal and regulatory authorities: Where required by law, 92 pk will share personal and financial data with relevant authorities, including financial intelligence units and law enforcement agencies, in connection with investigations into fraud, money laundering or other financial crimes.

Security is not a box we tick on a checklist at 92 pk — it is an ongoing operational commitment. The measures below are in place continuously to protect the personal data of Pakistani players.

• All data in transit between your device and 92 pk servers is encrypted using TLS (Transport Layer Security), the same standard used by Pakistan's major banks.
• Sensitive data fields in our databases are encrypted at rest. This means that even in the unlikely event of a database breach, the raw data would be unreadable without decryption keys.
• Access to player data within the 92 pk team is role-based and strictly limited. A customer support agent can see what they need to help you. They cannot see your full payment account numbers or raw identity documents.
• Two-factor authentication is available to all 92 pk players and is strongly recommended. Enabling 2FA significantly reduces the risk of unauthorised access to your account.
• Regular penetration testing and security audits are conducted by independent specialists to identify and address vulnerabilities before they can be exploited.
• All 92 pk staff with access to personal data receive regular data protection and security training.

92 pk keeps your personal data only for as long as it is necessary for the purposes it was collected, or as required by legal obligations.

• Active accounts: Personal data associated with an active 92 pk account is retained for the lifetime of the account plus a minimum of 5 years after closure. This retention period is required for anti-money laundering compliance and dispute resolution purposes.
• Transaction records: Financial transaction records are retained for a minimum of 7 years in accordance with standard financial record-keeping requirements. This includes deposit and withdrawal records, bet history and bonus claim records.
• Identity verification documents: CNIC, passport or other identity documents submitted for KYC are retained for 5 years from the date of verification, or 5 years after account closure, whichever is longer.
• Customer support records: Live chat transcripts and email correspondence are retained for 3 years from the date of the conversation to assist with dispute resolution and service improvement.
• Marketing consent records: Records of your marketing preferences and consent history are retained for as long as your account is active and for 3 years thereafter, to demonstrate compliance with applicable marketing regulations.
• Technical / log data: Server logs containing IP addresses and session data are retained for up to 12 months for security and fraud detection purposes, after which they are deleted or anonymised.

When data is no longer needed and there is no legal reason to retain it, 92 pk deletes it securely or anonymises it so that it can no longer be associated with you as an individual.

92 pk uses cookies — small text files placed on your device by your browser — and similar tracking technologies to make the platform work properly and to understand how players use it. Below is a plain-language explanation of the cookies we use.

• Essential cookies are required for the platform to function. They maintain your login session, remember your language preference and enable core features like the live casino and betting cart. You cannot opt out of these without ceasing to use the platform.
• Analytics cookies help 92 pk understand how Pakistani players navigate the platform — which pages are visited most, where players spend the most time and where they encounter problems. This data is aggregated and anonymised. It helps us improve the experience for everyone.
• Functional cookies remember your preferences such as your chosen game lobby view, notification settings and responsible gaming options, so you do not have to re-set them each visit.
• Marketing cookies are used only with your consent. They help ensure that any promotional communications from 92 pk are relevant to your gaming preferences and account activity, rather than being entirely generic.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Be aware that blocking essential cookies will prevent the 92 pk platform from working correctly. Instructions for managing cookies are available in the help section of all major browsers.

As a 92 pk player in Pakistan you have meaningful rights over the personal data we hold about you. These are not theoretical rights — they are genuinely exercisable by contacting our support team.

92 pk is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is performed during registration and, for all players, at the point of their first withdrawal.

If a parent or guardian believes that a minor has registered on 92 pk and provided personal data, please contact us immediately at support@92pk.best. We will investigate the matter, close the account if the suspicion is confirmed and delete all associated personal data promptly.

We encourage parents and guardians to use parental control software and internet filtering tools to prevent minors from accessing online gambling platforms. Several free filtering solutions are available that can be configured to block gambling-related websites across all devices in a household.

92 pk will only send you promotional emails, SMS messages or in-platform notifications about bonuses, new games, tournaments and other offers if you have explicitly opted in to receive them during registration or through your account settings.

• Opting out: You can withdraw your marketing consent at any time by clicking the unsubscribe link in any marketing email from 92 pk, adjusting your notification preferences in account settings, or contacting support and asking to be removed from marketing communications.
• Effect of opting out: Once you opt out, 92 pk will stop sending marketing communications within 5 working days. Transactional communications — such as deposit confirmations, withdrawal notifications and account security alerts — are not marketing communications and will continue regardless of your marketing preference.
• Self-excluded players: If you have self-excluded from 92 pk, all marketing communications to your account will be stopped immediately and will not resume for the duration of your self-exclusion, regardless of your original marketing preference setting.
• No third-party marketing: 92 pk does not pass your contact details to third-party marketers. The only marketing communications you will receive from 92 pk are those sent directly by the 92 pk team.

The 92 pk platform does not include links to external third-party websites. However, some payment partner pages — such as Easypaisa or JazzCash portals — may open during the deposit or withdrawal process. Once you leave the 92 pk platform and enter a third-party payment portal, that provider's own privacy policy applies to your interaction with their system.

92 pk is not responsible for the privacy practices of third-party payment providers. We recommend reviewing their privacy policies if you have concerns about how they handle your data. What we can confirm is that 92 pk does not share unnecessary data with payment partners — we transmit only what is required to complete your transaction.

92 pk may update this Privacy Policy from time to time. Changes may be made in response to new legal requirements, changes to how we operate the platform, or feedback from Pakistani players about what they want to know.

• When we make material changes to this policy, we will notify registered players by email to their registered address and by displaying a prominent notice on the 92 pk platform for at least 14 days.
• The "Last Updated" date at the top of this page will always show when the most recent revision was made.
• Your continued use of 92 pk after a change has been notified constitutes your acceptance of the updated policy.
• If you do not accept the updated policy, you should stop using 92 pk and contact support to close your account and arrange withdrawal of any remaining balance.

If you have any questions about this Privacy Policy, want to exercise your data rights, have a concern about how your data has been handled, or want to report a suspected data issue, please contact the 92 pk team using the details below.

• Email: support@92pk.best — use the subject line "Privacy Query" or "Data Rights Request" for faster routing.
• Live Chat: Available 24/7 directly from any page on 92pk.best. Ask to be connected to the data privacy team if your query is specifically about your personal data.
• Response Time: We aim to acknowledge all privacy-related queries within 24 hours and provide a full response within 30 days for data rights requests.
• Languages: Privacy queries can be handled in both Urdu and English.

We take all privacy queries seriously. If you raise a concern with us and are not satisfied with the response, you have the right to seek advice from a relevant data protection authority or legal professional.